this tutorial session focused on payroll management, providing students with an opportunity to apply human resource concepts in a practical and interactive setting... the students were divided into 3 groups, with each group being assigned a different payroll-related scenario to analyze and resolve... they were given 45 minutes to discuss the situation, identify the relevant issues, and prepare a role-play presentation... selected representative from each group was required to participate in the role play, acting as a representative from the Human Resource Department, while the remaining students assumed the roles of employees who were dissatisfied with their salaries, allowances, deductions, or payroll-related matters and wished to raise questions or complaints... the purpose of this role-play activity was to enhance students’ understanding of payroll processes, improve their problem-solving and communication skills, and expose them to real-life workplace situations commonly faced by HR professionals... through the exercise, students were encouraged to think critically, practice professional responses, develop conflict-resolution skills, and gain confidence in handling employee concerns effectively and ethically within an organizational setting...
Scenario 1: Payroll Confidentiality Breach
a payroll officer accidentally shares an employee's salary information with another employee. the affected employee files a complaint with human resource...
roles: payroll officer, human resource executive, human resource manager...
task: investigate the incident, address concerns regarding confidentiality, and recommend actions to prevent future breaches...
Scenario 2: Delayed Salary Payment
due to a banking system issue, salaries are delayed by 2 days... employees are unhappy and demanding explanations...
roles: payroll officer, human resource executive, finance manager...
task: the group must conduct a meeting and decide how to communicate the issue, how to manage employee concerns, and how to prevent similar incidents...
Scenario 3: The New Payroll Officer
a newly hired payroll officer is processing payroll for the first time and is unsure about several payroll items... employees approach with questions about overtime claim, annual bonus, EPF deduction, SOCSO contribution, and allowance payment...
roles: new payroll officer and senior human resource officer...
the payroll officer must provide answers or seek assistance from the senior human resource officer...
