BitLocker Recovery

the first signs of the problem appeared last Friday when my laptop only accepted the password on the third attempt... the same issue occurred again yesterday, but this time every password attempt was denied, eventually causing the account to be locked... after searching online for information about BitLocker Recovery, I discovered that only the ICT team at UNITAR could assist because the laptop is registered under the company's ownership... initially, I suspected that the issue was related to BitLocker or the system security settings... however, after further troubleshooting, the actual cause was identified as malfunctioning left and right Shift keys... since my password contains both capital letters and special characters, the non-functioning Shift keys prevented me from entering the correct password, resulting in repeated login failures... fortunately, the ICT team provided me with an external keyboard as a temporary solution... although it feels somewhat awkward because I am accustomed to using the laptop's built-in keyboard, it allows me to continue working without disruption... I have also been informed that I am expected to receive a new laptop in 2027, so this experience serves as a timely reminder to back up all important files and data in preparation for the transition to a new device in the future...